With more people living longer, and with a growing number of older people living with dementia, employers working with people who challenge will need to ensure that their teams are well trained and supported in order to ensure the best possible outcomes for the people they support.

Social care adult services are themselves also changing. National policy and good practice guidance has for over a decade stated that people who in the past would have been confined to institutional settings, including people who display behaviour which challenges, should now be supported to live a positive life in the community.

Managing Challenging Behaviour Training

If you work in or manage a care home you know that the ability to diffuse and manage conflict is vital. Aggressive and challenging behaviour can occur at any time, which is why it’s imperative to give your care staff effective training.

Managing Challenging Behaviour training – Course aims:

To ensure best practice within the workplace and to be aware of current legislation surrounding these issues, the roles and responsibilities of the carer and to understand and appreciate the difference between behaviour management and behaviour change. The course will help delegates to understand the relationship between an elderly resident’s life story and the triggers and precedents that manifest as challenging behaviour.

Who is this Managing Challenging Behaviour Training for:
This course is designed for anyone working within residential care homes, nursing homes or domiciliary care/nursing agencies that need a knowledge and understanding of how to deal with challenging or threatening behaviour. Staff will include Managers, Matrons, Nurses and all frontline care staff who are in contact with service users who have challenging behaviour. We can deliver this course directly in your care home setting anywhere throughout North Wales.

Managing Challenging Behaviour Training – Duration:
Half Day (4 hours) – We are flexible with Start times to accommodate the needs of your business. Please feel free to discuss your timings with us.

Course Content
This course will be tailored to your needs and the nature of the vulnerable adults you are working with. Course content includes:

  • Current Legislation
  • Duty of care – from Employer / Employee’s perspective
  • Understanding challenging behaviour
  • Who presents challenging behaviour?
  • Communicating with service users
  • Managing challenging behaviour from service users, including people with dementia
  • Dealing with difficult behaviour from the friends and relatives of service users
  • Defusing aggressive and violent behaviour
  • Working within the organisation’s relevant policies
  • Positive behaviour management strategies
  • Applying physical intervention as a last resort
  • Disclosure and Whistle Blowing
  • What is violence?
  • Recording and Reporting and what to do after an incident
  • Current reported Case Studies
  • No Secrets Act and POVA /SOVA legislation

Assessment and Certification
Continual assessment throughout the Managing Challenging Behaviour training by the tutor will be ongoing and a multiple choice assessment paper will be completed by the delegates. A ‘Safeguarding of Vulnerable Adults’ awareness certificate will be issued to all delegates on successful completion of the course which is valid for 3 years.

We can deliver this course anywhere in North Wales including:

  • Wrexham
  • Flintshire
  • Denbighshire
  • Conwy
  • Gywnedd
  • Anglesey

For guidance and more information on Managing Challenging Behaviour please visit the Community Care website section on Dementia and challenging behaviour guidance for home care staff

For more information on our Social Care training courses in North Wales or if you want to discuss a course specific to your business needs please email us

Or alternatively, call us on 01978 359 441 and speak with one of our training Consultants.